Cancellation & Refund Policy

The website www.gofynd.com (“Website”) including the related mobile site and mobile application “GoFynd” (collectively called the “Platform”) are operated by Shopsense Retail Technologies Limited [CIN: U52100MH2012PLC236314] (“Fynd”, "we”, “us” or “our”), a company incorporated under the Companies Act, 1956, having its registered office at 1st Floor, Wework Vijay Diamond, Opp. SBI Branch, Cross Road B, Ajit Nagar, Kondivita, Andheri East, Mumbai 400093, which is a subsidiary of Reliance Retail Ventures Limited.

For the purpose of these terms herein, Platform is an ecommerce marketplace, where various third party sellers (each a “Seller”) list their products in categories such as lifestyle, fashion, grocery and electronics solutions, cosmetics, apparels etc. for sale ("Product(s)") for the users of the Platform (“User(s)”, “your” or “you”).

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a cancellation of their order and issuance of refund. While transacting on the Platform, you can expect a hassle-free experience in cancelling the order of your Product(s) and issuance of refund, and can rely on us as your preferred shopping destination.

This cancellation and refund policy (“Policy”), together with the Terms of Use , Return Policy (collectively referred to as “Platform Policies”) sets out our procedures and policies in accepting Product(s) cancellation and refund thereof.

Applicability Of policy

1.1

By agreeing to use the Platform and/or initiating a request for purchase of Product(s) on the Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Platform.

1.2

Please note that we may from time to time change the terms of the Policy cancellation of an order for Products on the Platform. Every time you wish to use the Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.

1.3

Please note that Fynd does not provide any warranty and guarantee on the Product(s). In case of any warranty and guarantee provided by the Seller, if any, the same shall be reflected on the product detail page under each Product on the Platform.

Terms For Cancellation, Return And Refund Of Orders

2.1

Cancellation of Products

(a) You can cancel the order prior to the dispatch of Product(s) by us. However, once the Product(s) have been dispatched, and you want to cancel the order, you may reach out to customer support and request for order cancellation. We would try to avoid making an attempt for delivery. However, in case the courier still attempts the delivery, you may reject to accept the delivery of the shipment. Refund for prepaid orders will be processed in the original mode of payment upon receipt of the Product(s) in our warehouse.

(b) You can cancel orders for Product(s) in either of the below ways;

(i)

(i) Login with your credentials on the Platform to cancel an order you have placed by clicking on to My Orders section, once you are in the My Orders section, you have the option to cancel individual products in your order.

(i)

(ii) However, if an order has already been picked up by the delivery executive, you will not be able to cancel the order directly. In such a case, to cancel the order, you may either reach to our customer support team at care@gofynd.com or use the ‘Chat with Us’ or ‘Raise a Ticket’ option wherein the customer support personnel will assist you with your order cancellation.

2.2

Refund in case of Cancellation of order/Product(s)

(a) Subject to the terms of cancellation in this Policy, the refund amount for such cancelled Product(s)/order, will be processed within a period of 15 (fifteen) business days from the date of cancellation.

(b) There shall not be any refund in case of cancellation of Product(s) purchased in any specific sale offers offered on the Platform. (Please read the respective offer terms and conditions for further details)

(c) We do not make any cash refunds. The refund amount will be credited to the original payment mode opted by you. The amount will be refunded to you within 15 (fifteen) business days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact our customer support team at care@gofynd.com 'Chat with Us ' or 'Raise a Ticket' option on the Platform, and we will gladly help you.

(d) Refund to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. We will not refund any GoFynd points (i.e. reward points) used towards such cancelled order.

2.4

Exchange: Unfortunately GoFynd does not support Exchanges for now.

Customer Support

If you have any concerns, feedback, review or any request, feel free to contact the Company at customer care email id: care@gofynd.com or for quick assistance the User may use the 'Chat with Us ' or 'Raise a Ticket’ ' option available on the Platform.

Last updated on: 12th June, 2023