The website www.gofynd.com (“Website”) including the related mobile site and mobile application “GoFynd” (collectively called the “Platform”) are operated by Shopsense Retail Technologies Limited [CIN: U52100MH2012PLC236314] (“Fynd”, "we”, “us” or “our”), a company incorporated under the Companies Act, 1956, having its registered office at 1st Floor, Wework Vijay Diamond, Opp. SBI Branch, Cross Road B, Ajit Nagar, Kondivita, Andheri East, Mumbai 400093, which is a subsidiary of Reliance Retail Ventures Limited.
For the purpose of these terms herein, Platform is an ecommerce marketplace, where various third party sellers (each a “Seller”) list their products in categories such as lifestyle, fashion, grocery and electronics solutions, cosmetics, apparels etc. for sale ("Product(s)") for the users of the Platform (“User(s)”, “your” or “you”).
We aim to provide the best customer experience to our Users beginning from placing an order to initiating a cancellation of their order and issuance of refund. While transacting on the Platform, you can expect a hassle-free experience in cancelling the order of your Product(s) and issuance of refund, and can rely on us as your preferred shopping destination.
Applicability Of policy
By agreeing to use the Platform and/or initiating a request for purchase of Product(s) on the Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Platform.
Please note that we may from time to time change the terms of the Policy that govern your return of Product(s) purchased on the Platform. Every time you wish to use the Platform or return your Product(s), please check this Policy to ensure you understand the terms and conditions that apply at that time.
Please note that Fynd does not provide any warranty and guarantee on the Product(s). In case of any warranty and guarantee provided by the Seller, if any, the same shall be reflected on the Product detail page under each Product on the Platform.
Terms For Return Of Products
Return of Product(s)
(a) You may initiate the request for return of the Product if: (i) Product is damaged; (ii) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Platform (“Non-Compliant Product”). You shall initiate such requests for a return of Product within 7 (seven) days from the date of delivery (“Return Period”).
(b) If you have received any Product which is subject to return in terms of this Policy, you may write to us at firstname.lastname@example.org or you may connect us via "Chat with Us " or "Raise a Ticket" option available on Platform. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged, defective or Non-Compliant Product received and/or may allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
We would accept the request for return of such Product subject to the below-mentioned terms of this Policy.
(a)Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Product(s), such as:
(i) The Product(s) has not been worn, cleaned or tampered with by you.
(ii) The Product(s) is not altered, unless proven vendor defect.
(iii) Return is being initiated against the order under which it was bought and from same account and the serial number/ bar code of the Product(s) matches our records.
(iv) There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product(s).
(v) The Product(s) if bought as a set should be exchanged as the complete set.
(vi) Product(s) returned should be in unused, undamaged, unwashed and in a saleable condition.
(vii) We are satisfied that the Product(s) has not been rendered defective or unusable.
(viii) Any gifts received should be returned along with the Product(s).
(ix) The Product(s) if bought as a set should be exchanged as the complete set.
(b)You agree that we will not accept the return of any Product: (i) if you have placed the order for a wrong product model, colour or incorrect Product, (ii) if the Product belongs to Non-Returnable Product category mentioned under clause 2.4, (iii) if you fail to request return/register a complaint in relation to a Non-Compliant Product within the Return Period. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deemed as a Non-Compliant Product and will not be considered a quality issue. Any decision by us in this regard shall be final and binding.
Non-Returnable Product(s) are the Product(s):
(i) Which belong to Non-Returnable Category mentioned in clause 2.4; or
(ii) Where there is a specific mention that the Product is “Non-Returnable” by the Seller for any Product on the Product display page under - Product Return category on the Platform.
(iii) Products sold under specific sale offer(s) offered by Fynd on the Platform, where the terms and conditions mention that such Product(s) are non-returnable.
Non-Returnable Product categories:
|Main Category||Sub Category||Is Return possible?|
You cannot return any Product(s) purchased in any specific sale offers offered on the Platform. (Please read the respective offer terms and conditions for further details).
Return of purchased Product(s) is facilitated through our reverse-logistics partners. On receipt of request for return of Product(s) on the Platform and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased Product(s) from you.
Fynd allows you to choose any pick up address, provided the same is informed at email@example.com or by using the'Chat with Us ' or 'Raise a Ticket’ ' option. In case if the pin-code is not-serviceable the same shall be informed to you by our customer service personnel or you may self-check the serviceable pin code at the address page of the Platform.
Return pickup of your Product(s) might fail if the return pickup executive was unable to locate your address or if no one was available at the address to hand over the Product(s) and your mobile number was also not reachable.
In case if your 1st attempt is failed for any reason, you may connect with our customer care support at firstname.lastname@example.org or by using the'Chat with Us ' or 'Raise a Ticket’' option, where we will assist you to reschedule another pickup and communicate the same to you.
Refund in case of Return of Product(s)
(a) Subject to the terms of return in this Policy, the refund amount for such returned Product(s)/order, will be processed within a period of 15 (fifteen) business days from the date of return request raised.
(b) There shall not be any refund in case of return of Product(s) purchased in any specific sale offers offered on the Platform. (Please read the respective offer terms and conditions for further details).p>
(c) We do not make any cash refunds. The refund amount will be credited to the original payment mode opted by you. The amount will be refunded to you within 15 (fifteen) business days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact our customer support team at email@example.com or by using the'Chat with Us ' or 'Raise a Ticket’ ' option on the Platform, and we will gladly help you.
(d) Refund to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. We will not refund any GoFynd points (i.e. reward points) used towards such cancelled order.
Last updated on: 12th June, 2023